Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag feedback about an online casino you've played at? This page explains how to reach the team behind Australian Online Casinos.
How to reach us
The quickest way to contact us is by email at [email protected]. Send us your question, correction or feedback and we'll get back to you as soon as we can. Because we're a small editorial team covering a large market, please allow a few business days for a reply, especially if your message needs checking against a casino's current terms before we respond.
When you write in, it helps to include:
- The name of the casino or page your message relates to
- A short description of what you've noticed or what you'd like to know
- Any links or screenshots that support your point, if relevant
What we can help with
We review and compare online casinos available to Australian players, looking at licensing, online pokies and other casino games, bonuses, payment methods and withdrawal timeframes. If you've spotted outdated information — a bonus that's changed, a payment method no longer offered, or a licence detail that needs a second look — let us know and we'll investigate.
We can also point you toward the right page on the site. For general background on how we assess casinos, our Responsible Gambling page covers spending limits and self-exclusion tools, our Terms and Conditions page sets out how the site itself operates, and our About Us page explains who we are and how we approach reviews.
What we can't help with
We're an independent comparison site, not a casino operator. That means we can't process deposits or withdrawals, access your player account, resolve a dispute with a specific casino, or verify your identity documents. For any of these, the casino's own support team — reachable through its website once you're registered — is the right first point of contact. Most operators listed on this site, including those such as VegasNow, Wincrown and Casea, offer their own customer support channels for account-specific issues.
A note on responsible gambling
If your message relates to concerns about gambling behaviour, either your own or someone else's, we'd encourage you to also reach out to a dedicated support service. Our Responsible Gambling page lists tools and Australian support services that can offer direct assistance, separate from anything we can provide by email.
All the casinos featured on Australian Online Casinos are offshore operators accepting Australian players. Any bonus figures, currency amounts or offer details mentioned in our reviews reflect the currency each casino promotes at the time of writing, and are subject to that operator's own terms — so if you're querying a specific offer, checking directly with the casino alongside our review is always worthwhile.
We read every message that comes through, and genuine feedback from Australian players is one of the main ways we keep our reviews current and useful. If in doubt, just send it through — we'd rather hear from you than have something sit uncorrected.